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Frequently Asked Questions

  • About Alpargatas
  • About the brand and its structure
    • Where does the name Havaianas come from?
      About the brand and its structure
      Where does the name Havaianas come from?

      The Havaianas name got its inspiration in Hawaii, the paradise of sun, sea and sand which perfectly sum up the Havaianas mood.

      The name selection was ideal, since the sandals were best worn in places with a hot climate, leaving the feet free and uncovered.

      Hawaii also refers to that delightful feeling of enjoying a pleasant and relaxing moment, and there\'s nothing better than enjoying those moments with a comfortable pair of Havaianas

    • Where did the inspiration for creating the first Havaianas model come from?
      About the brand and its structure
      Where did the inspiration for creating the first Havaianas model come from?

      The Havaianas design was inspired by the Japanese sandals known as Zori, made of a thin rice straw sole and fabric thongs.

      To adapt the Japanese model to the Brazilian market, São Paulo Alpargatas used rubber as raw material and the rice grain format for the sole texture.

      And that\'s how the famous Havaianas were born.

    • Is Havaianas a Brazilian trademark?
      About the brand and its structure
      Is Havaianas a Brazilian trademark?

      Yes, it was trademarked by Alpargatas in 1962.

    • When were Havaianas created?
      About the brand and its structure
      When were Havaianas created?

      The Havaianas sandals were born on June 14, 1962.

      The sandal pioneered the introduction of the \"flip-flop\" concept into Brazil and the patent for the brand\'s industrial model was registered in 1964, under the: “New sole with thong model”.

      Currently, people around the world and from all social circles wear our sandals.

      A true hit!

    • How many employees does the company have?
      About the brand and its structure
      How many employees does the company have?

      Taking into consideration all offices and warehouses around the world São Paulo Alpargatas currently has 12,623 employees in its employ.

    • Where can I find more information on Havaianas?
      About the brand and its structure
      Where can I find more information on Havaianas?

      Havaianas has a very unique and interesting history and for more detailed information on this you can click on the \"History\" Tab under \"About Havaianas\" on this site.

       

    • How many pairs of Havaianas are sold annually?
      About the brand and its structure
      How many pairs of Havaianas are sold annually?

      In 2007, 173 million pairs of Havaianas were sold which breaks down to 47 973 pairs/day, 19 749 pairs/hour, 330 pairs/minute, 6 pairs/second. 

  • About the product
    • Cleaning - What is the best way to clean my Havaianas?
      About the product
      Cleaning - What is the best way to clean my Havaianas?

      Immerse your Havaianas in water and detergent for a few minutes after which you give them a good scrubbing with a non-abrasive sponge. Be sure to rinse them with clean water once you done!

      Do NOT put them into a washing machine, this can damage the thongs and sole.

    • How long does a pair of Havaianas last?
      About the product
      How long does a pair of Havaianas last?

      There is no exact answer to this question because the durability of a pair of Havaianas depends on several factors including: 

      - Frequency of use

      - What you wearing them for

      - The type of floor/ground you walking on

      - How you look after them

       

    • How many models are there?
      About the product
      How many models are there?

      Havaianas releases its new collections on an annual basis with each collection consisting of various quantities of model and styles.

      The last collection had 79 models, divided into female, male, unisex, children and baby lines.

      All of the models available are displayed on our Online gallery.

    • New models - when are they launched?
      About the product
      New models - when are they launched?

      The Havaianas collection is released every year in the month of June but to avoid leaving the consumers without new choices for too long a time frame, new models and/or colors are launched during other months of the year.

      For instance, the summer collection is launched in October/November.

    • Thongs - I would like to buy additional thongs, is it possible?
      About the product
      Thongs - I would like to buy additional thongs, is it possible?

      We\'re Sorry, but unfortunately we don\'t sell thongs separately.

    • Manufacturing problems - My Havaianas are faulty. How should I proceed?
      About the product
      Manufacturing problems - My Havaianas are faulty. How should I proceed?

      Please send us a message by completing the online form (found in this section) and our Customer Service Department will be in touch with you shortly.

    • Havaianas products – Are there other brand products, besides the sandals?
      About the product
      Havaianas products – Are there other brand products, besides the sandals?

      In addition to the sandals, Havaianas has a range of accessories including bags, beach towels and key rings.

      All of which can be seen in our online gallery under \"Inventions\"

    • Direct sales - Can I buy directly from the factory?
      About the product
      Direct sales - Can I buy directly from the factory?

      Unfortunately at this point Havaianas South Africa does not have an online store.

      For the closest situated stockist please call the Havaianas HQ on (021) 511 0493 and we will gladly point you in the right direction.

    • Havaianas Catalog - Can I have one?
      About the product
      Havaianas Catalog - Can I have one?

      Unfortunately our catalog is for internal use only, but you are more than welcome to browse the entire range in our online gallery.

    • Can I buy online?
      About the product
      Can I buy online?

      At this point Havaianas South Africa does not have any online shopping facilities.

      For any queries please feel free to contact the Havaianas HQ on (021) 511 0493

    • Where can I find better prices?
      About the product
      Where can I find better prices?

      Alpargatas has no control over the prices charged by invdividual store owners. Therefore, to find the best price, we suggest you do some research amongst the stores most conveniently located to you.

  • On Production
    • Where are Havaianas produced?
      On Production
      Where are Havaianas produced?

      The Havaianas factory is located in Campina Grande, the second most populated town in the State of Paraíb and has approximately 371 thousand inhabitants.

      Distantced 120 km from the capital, João Pessoa is considered one of the main industrial and technological centers in Northeastern Brazil.

    • Quality Control – How are the sandals tested?
      On Production
      Quality Control – How are the sandals tested?

      In order to ensure a top quality product our sandals undergo several tests in our lab which include:

      - resistance tests of the thong itself

      - resistance test of the thong notch

      - Abrasion testing

      - hardness and density tests (to make sure that the sole is comfortable and resistant)


      - sole deformity tests 


      - print quality testing


      - wear and tear testing


      As well as tests that analyze the size and color of the sandals.

  • Sizes
    • Why do Havaianas fit two sizes?
      Sizes
      Why do Havaianas fit two sizes?

      Havaianas are flip-flops which in essence are a type of sandal.

      Due to them being an open shoe, we were able to make Havaianas fit two sizes with no effect on the comfort of the sandal.

      Some models - Havaianas High, for example - have different characteristics and therefore bear a traditional size choice where each pair fits one size only.

    • What are the sandals available sizes?
      Sizes
      What are the sandals available sizes?

      The vast majority of Havaianas models are made in a way provides the opportunity for each size to comfortably fit two conventional sizes.

      Each model has its own specific sizing , but, in general, the sizes follow along the below guidelines.

      Baby:  17/18  |  19  |  20  |  21  |  22  |  23/24 ; 

      Kids: 23/24  |  25/26  |  27/28  |  29/30  |  31/32  |  33/34  |  35/36 ; 

      Adults – Female: 33/34  |  35/36  |  37/38  |  39/40  |  41/42 ;

      Adults – Male: 33/34  |  35/36  |  37/38  |  39/40  |  41/42  |  43/44  |  45/46.

      To see a specific style please visit our online Gallery.

  • Sponsorship, Fairs, Events, and Exhibitions Proposals
    • How can I send them?
      Sponsorship, Fairs, Events, and Exhibitions Proposals
      How can I send them?

      Please click here and fill out the allocated sponsorship submission form. 

    • Is it possible to register to receive information?
      Sponsorship, Fairs, Events, and Exhibitions Proposals
      Is it possible to register to receive information?

      The company does not adopt such procedure, we do however suggest that you regularly access our site to be constantly aware of what is going on in the Havaianas world.

    • Tokens and Samples – Is it possible to receive them?
      Sponsorship, Fairs, Events, and Exhibitions Proposals
      Tokens and Samples – Is it possible to receive them?

      We appreciate your interest in our products, but we unfortunately have no samples and/or tokens available for dispatch.

  • Special requests / custom sandals
    • How can I customize and resell Havaianas?
      Special requests / custom sandals
      How can I customize and resell Havaianas?

      Havaianas is a proprietary brand of São Paulo Alpargatas and any customization that is not made by the company itself is illegal.

      The illegal customization of Havaianas provides no quality control procedures and represents a risk for consumers and it is for this reason we do not support any kind of customization made without Alpargatas control.

    • Personalized Havaianas for companies - how should I proceed?
      Special requests / custom sandals
      Personalized Havaianas for companies - how should I proceed?

      It is very important to us that all special projects, such as personalized Havaianas, are aligned with our brand strategy and in order for us to evaluate the partnership and the feasibility of the project, please contact us by sending an e-mail to brett@havaianas.co.za.

      In your email please include the following information:

      - Name and description of the company

      - Name and description of the product

      - Purpose of the project

      - Target audience

      - Sales and distribution planning

      - Deadline for remittance of the sandals

      - Estimated volume (number of pairs) being ordered.

    • Personalized Havaianas for consumers - How can I request them for my wedding, birthday or graduation?
      Special requests / custom sandals
      Personalized Havaianas for consumers - How can I request them for my wedding, birthday or graduation?

      To order your personalized Havaianas, you will need to contact us a minimum of 3 to 4 months before they would be required in order for us to initiate the development process.

      The minimum quantity of the order is of 5000 pairs.

      We can only work with the colors of the current collection.

      Prices vary according to the chosen colors and prints.

      We deliver orders throughout South Africa

      If you are interested in this option, please contact us by sending an e-mail to brett@havaianas.co.za.

    • I don\'t have a company, but I\'d like to buy a large quantity of Havaianas, what should I do?
      Special requests / custom sandals
      I don\'t have a company, but I\'d like to buy a large quantity of Havaianas, what should I do?

      To buy large quantities please contact our Sales Department on (021) 511 0493.

  • Export and shopping abroad
    • How can I buy Havaianas abroad?
      Export and shopping abroad
      How can I buy Havaianas abroad?

      Please enter the section labelled \"International Sites\" and select the country where you wish to buy your Havaianas.

      In this section all contact details will be available for the country in question.

       

       

    • International - In which countries are Havaianas available?
      Export and shopping abroad
      International - In which countries are Havaianas available?

      Havaianas are found In over 60 countries spanning across 5 continents.

      If the country you are looking for is not listed in our \"international sites\" section, please contact us using the contact form available in this section.

    • I would like to resell Havaianas abroad, is it possible?
      Export and shopping abroad
      I would like to resell Havaianas abroad, is it possible?

      Most countries already have an official distributor in place, and if this is the case, you will need to contact the distributor directly to discuss the opportunity of distributing Havaianas in your specific region.

      You can find the distributors contacts in the \"International Offices\" section of the website.

      Please note that due to the marketing and distribution policies adopted by our product, there is only one distributor in each country.

       

  • Communication
  • Where to find?
    • How can I locate a store closest to me?
      Where to find?
      How can I locate a store closest to me?

      Please see the section labelled authorised resellers for a reseller closest to you.

      In case your region does not have an authorized reseller, please contact our Customer Services by calling (021) 511 0493 and we will put you in contact with the closest possible option.

    • How can I find a specific pair of sandals?
      Where to find?
      How can I find a specific pair of sandals?

      To view the complete collection available in South Africa, please go to our Online Gallery or visit our flagship store at the V&A Waterfront in Cape Town.

      You can also contact our Customer Services on (021) 511 0493 whom will help guide you in the right direction.

  • Enviroment and social responsibility













In case you don't find the answer to your questions, please contact us.
(021) 511 0493